Frequently asked questions
How does the security deposit work?
We take a refundable security deposit by card before collection: £1,000 for most drivers, matching the insurance excess. It's returned in full after the van comes back clean and undamaged, normally within 3 working days of inspection. If a driver's record carries an insurance loading, the deposit follows the adjusted excess and we'll tell you the exact figure before you pay your balance.
Is there a mileage limit?
No. Miles are unlimited, with no per-mile charge, ever. Drive the NC500, the Welsh coast or wherever the week takes you; the price you booked is the price you pay.
Can I bring my dog?
Yes. Most of our campers are dog-friendly at no extra charge. Just tell us when you book and bring their bed. No pet fee, no cleaning surcharge; it's all in the one price.
Can I take the campervan to Europe?
European trips are possible by arrangement. We'll provide a VE103 vehicle-on-hire certificate. Tell us your plans before booking and we'll confirm cover for your route.
What happens if I need to cancel?
Cancel 28 or more days before collection for a full refund of what you've paid. Within 28 days a sliding scale applies, and the exact figures are in our terms and on your booking confirmation, so there are no surprises.
What's included in the price?
Comprehensive insurance for the lead driver, UK breakdown cover, unlimited miles, gas for the hob and heating, and a full kitchen kit. Dogs travel free. The price you see when you pick your dates is the price you pay, with no add-ons and no counter surprises.
Who can drive? What licence do I need?
Drivers aged 25–70 with a full UK licence held for at least 2 years are covered as standard. Drivers aged 21–24 are considered case by case and carry a higher excess, so contact us before booking. We check every driver with a DVLA share code before collection; getting one takes two minutes on gov.uk and we'll show you how. EU and other foreign licences can usually be covered via a manual check; a couple of endorsement types carry a higher excess or need insurer approval, which we'll confirm before you pay your balance.
What time is collection and return?
Collection from 3pm on your first day; return by 10am on your last. That gap is how we keep every van properly cleaned, checked and safe between hires.
What if the van breaks down?
Every hire includes UK roadside breakdown cover. The number is in the van pack and in your booking confirmation. Call them first, then us, and we'll sort the rest.
Is smoking allowed?
No. All our campers are strictly non-smoking (including vaping). A deep-clean charge applies otherwise.
Not answered? Ask us directly and you'll get the owner, not a call centre.