Frequently asked questions

Booking more than 4 weeks ahead? Pay a booking deposit now (25% of the hire, minimum £150) and the balance by 3 weeks before collection. We email a payment link and never charge your card automatically. If the balance is still unpaid 7 days after it falls due we'll get in touch; if we can't reach you we may release the dates, and your deposit becomes a credit towards new dates within 12 months. Booking within 4 weeks of collection? You pay in full when you book. The £750 security deposit is separate: a bank transfer on collection day, back within 5 working days of a clean return.

We take a refundable £750 security deposit on collection day, paid by bank transfer from the lead driver's own account (an insurance requirement), matching the insurance excess. It goes back to the same account after the van comes back clean and undamaged, normally within 5 working days of inspection. If a driver's record carries an insurance loading, the deposit follows the adjusted excess and we'll tell you the exact figure before you pay your balance.

No. Miles are unlimited, with no per-mile charge, ever. Drive the NC500, the Welsh coast or wherever the week takes you; the price you booked is the price you pay.

Yes, and there's no extra charge. Up to two dogs, any size, travelling restrained in the back. Bring their own bed and a towel. Normal hair and mud are expected and free; we only ever charge for actual damage, with photos.

European trips are possible by arrangement. We'll provide a VE103 vehicle-on-hire certificate. Tell us your plans before booking and we'll confirm cover for your route.

Change your mind within 48 hours of booking and it's a full refund. Otherwise it's a percentage of what you've paid: 100% at 60+ days before collection, everything except the deposit at 28–59 days (the deposit becomes a credit towards new dates within 12 months), 50% at 14–27 days, 25% at 7–13 days, and nothing under 7 days. The booking page shows exactly what comes back on any date. Whatever the date, if we manage to rebook your dates we refund whatever the new booking pays, up to everything you paid.

Comprehensive insurance for the lead driver, UK breakdown cover, unlimited miles, gas for the hob and heating, and a full kitchen kit. Dogs travel free. The price you see when you pick your dates is the price you pay, with no add-ons and no counter surprises.

Drivers aged 25–79 with a full UK, EU, Australian or New Zealand licence held for at least 2 years are covered as standard. Drivers aged 21–24 are considered case by case and carry a higher excess, so contact us before booking. We check every driver with a DVLA share code before collection; getting one takes two minutes on gov.uk and we'll show you how. EU and other foreign licences can usually be covered via a manual check; a couple of endorsement types carry a higher excess or need insurer approval, which we'll confirm before you pay your balance.

Four belted seats for the drive and it sleeps four: a fixed double bed at the back and a drop-down double over the cab. Bring your own child seats for the rear belts and tell us the ages when you book so we can confirm the fit.

In our secure, gated yard in Wythall, free. Drive in, swap keys, drive away. It waits there until the van comes back.

Collection from 3pm on your first day; return by 10am on your last. That gap is how we keep every van properly cleaned, checked and safe between hires.

Every hire includes UK roadside breakdown cover. The number is in the van pack and in your booking confirmation. Call them first, then us, and we'll sort the rest.

No. All our campers are strictly non-smoking (including vaping). A deep-clean charge applies otherwise.